BetOspin Privacy Policy

At BetOspin, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit betospin.com, register an account, or use any of our services. By using BetOspin Casino, you agree to the practices described in this document. If you do not agree with any part of this policy, we ask that you refrain from using our platform.

Who We Are

BetOspin is operated by Red and Black Solutions SRL. Throughout this policy, references to "we," "us," and "our" refer to BetOspin and its operating entity. Our storefront is available in German, English, French, Italian, Dutch and Norwegian, and we serve players across multiple jurisdictions, with certain exceptions outlined below.

Information We Collect

When you create an account or use our services, we collect several categories of information necessary to provide you with a safe and compliant gaming experience.

• We collect your full legal name, date of birth, residential address, telephone number and e-mail address during registration.
• We record details of deposits, withdrawals and transactions made through Apple Pay, Google Pay, Visa, Mastercard, American Express, bank transfer, Interac, Volt, MB Way, Sofort Überweisung, BLIK, Bancontact, MiFinity, Revolut and cryptocurrency wallets including Bitcoin, Ethereum, USD Coin, Tether and Tron.
• We track your gameplay activity, including bets placed, bonuses claimed and wagering progress, across slots, live casino, table games and our sportsbook.
• We capture your device information, IP address and browser type to enforce our one-account-per-household policy and to detect fraudulent activity, including unauthorised use of a VPN or proxy service.
• We retain correspondence you send us through live chat, e-mail or Telegram when you contact our support team.

How We Use Your Data

Our purpose in collecting your data is to operate BetOspin responsibly and in line with applicable regulations. We use your information to verify your identity, process deposits and withdrawals, and confirm eligibility for bonuses such as our Starting Boost welcome offer. We also use your data to monitor withdrawal limits, which stand at €2,000 per day and €5,000 within any seven-day period for non-VIP players, and up to €8,000 weekly without a daily cap for VIP players.

We further use your information to communicate important account updates, respond to support requests, and, where you have consented, send you promotional material about offers like Touchdown, Fortune Room, Spin Smash and Victory Stake. You may withdraw this consent at any time by contacting our support team.

Fraud Prevention and Security Checks

We use your data to detect and prevent fraud, including multiple-account creation, chargebacks, and location manipulation through VPNs or proxies. Any account found to be concealing its true location may be blocked, and the balance forfeited without notice, in accordance with our terms of service.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to perform the agreement formed when you register with BetOspin Casino, as well as to comply with legal obligations such as anti-money-laundering checks. Where applicable, we also rely on your consent for marketing communications and on our legitimate interest in preventing fraud and securing our platform.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share transaction details with payment providers to process deposits and withdrawals.
• We share verification data with identity-checking services to confirm your age and identity.
• We may disclose information to regulators, law enforcement, or courts where required by law.
• We work with game providers such as Spinomenal, Betsoft, Eurasian Gaming, Yggdrasil, Tom Horn Gaming, Mancala Gaming, Nucleus Gaming, Fugaso and Lucky Streak, who may receive limited gameplay data necessary to deliver their games.

International Data Transfers

Because BetOspin serves players across several European markets and accepts currencies including euro, US dollars and Canadian dollars, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers meet applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to comply with our legal and regulatory obligations, including those related to financial record-keeping and dispute resolution. Once these obligations no longer apply, we securely delete or anonymise your information.

Cookies and Tracking Technologies

We use cookies and similar technologies on betospin.com to remember your preferences, keep you logged in, and understand how you interact with our site across desktop web, mobile web and our iOS and Android app. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Your Rights

Depending on your location, you may have a number of rights regarding your personal data, and we are committed to honouring them wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to request a copy of your data in a portable format.

To exercise any of these rights, please contact us at [email protected]. Our support team is available 24/7 through live chat, e-mail and Telegram, and we aim to respond to e-mail enquiries within 15 minutes.

Restricted Jurisdictions

We do not accept registrations from residents of Bulgaria, Costa Rica, Iran, Israel, Myanmar, North Korea or the United States of America. If you reside in one of these jurisdictions, we are unable to process your data for account purposes, and any attempt to circumvent this restriction, including through VPN use, will be treated as fraudulent activity.

Children's Privacy

Our services are intended exclusively for adults. We do not knowingly collect personal data from minors, and registration requires confirmation of your legal name, date of birth and address to verify your eligibility to use BetOspin Casino.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of BetOspin after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our team at [email protected], or through our live chat and Telegram channels, available around the clock.